Leon's now has a friend on my shelf of accolades.
Some weeks ago, my honkin'-huge 21" CRT monitor went on the fritz after about seven years of diligent service. After some searching and researching, I was convinced to go for Dell's ultra-bells-and-whistles 24" LCD. Dell's sale price had just ended, and they would require two weeks for delivery, so I searched around for a better offer. Pricegrabber.com found me one with CompuDirect, a computer distributer based out of Ohio. They offered a reduced price, with a processing time of only two days. I placed an order and waited for desktop real estate to arrive.
Within a day or two, I noticed that my credit card had been charged for the order. Note, for those thinking ahead, that this would be the only thing CompuDirect would do on time.
The shipping service for which I had paid was "Next Day Saturday Delivery", and when my doorbell rang bright and early Saturday morning, I excitedly rushed to open it. I was disheartened to instead find someone distributing religious tracts. The day would pass with no delivery.
On Monday morning I emailed the sales department of the company to ask what was up. I was quite busy with various things on my mind, and another week had gone by before I realized that I never got a response to my mail. I sent another one off to customer service. That one also received no response. I finally sent a third, tersely-worded mail explaining that my monitor had yet to be shipped and that no one had responded to my previous mails.
That one, finally, received a response, apologising for the delay, and claiming that the product would be sent out at 6:00 PM that night. Finally. I checked the status page the next day to find no update. Grrr...
I sent another mailing asking why it wasn't sent when she claimed it would, and lo and behold, I got nothing back. Finally, three weeks after I had originally placed the order, I rang them up to bitch them out. The service representative, Anna, could give me no reason why it wasn't yet shipped out. She didn't know what was going on down at the warehouse. All she could assure me was that it would be sent out at 6:00 PM that night. "That's what you told me last time," I said.
"Ummm..." was her response.
I tried to haggle for a price reduction, especially considering that the only reason I chose to shop from them was because they promised a 2-day processing time. That had mutated to three weeks, and another sale from Dell had come and gone. She passed me off to another representative, and I gave him the brief: In-stock item, should have been two days, now three weeks, twice told 6:00 PM ship-out.
His response nearly sent me into hysterics. "With the holiday season the volume is just far too high and delays are inevitable. It's just impossible..."
I cut him off there. "Don't you dare say 'impossible' to me," I responded. "I ordered this early in November, well before the holiday rush, and there's no excusing a two-day wait blooming into three weeks. Don't say it's impossible because it isn't. Don't lie to me."
"One moment please..." he said, and put me on hold.
A minute later I heard a familiar voice. "Hi, this is Anna from CompuDirect."
"Oh my God," I sighed. "I was just talking to you."
She changed my shipping to next-day delivery and promised that tonight was the night. 6:00 PM.
Guess what? No shipment. The next morning I called again. "Hi, it's me again, we talked yesterday about my order that's become a catastrophe?"
"Oh, right. Hold on."
Wait wait wait.
"I dont' know what's going on. It's packed up, but I don't know when it will go out. I can give you $30 off and you can just keep waiting, or you could cancel."
$30 off of an item that costs $700? Pathetic. 2-day wait exploding into 23? Ridiculous. Being lied to several times about shipping times and reasons for delay? Dispicable. I cancelled and threatened hell and high water should they even try to sneak in some sort of restocking fee. Some unpleasant words later I parted company.
CompuDirect becomes the second dishonourable recipient of the "Ass of Disapproval".
Once again, the Ass of Disapproval seal is composed of 30% iron, 40% zinc, 40% titanium, and 40% dolomite. Like Bender's, this ass is a shiny metal one. So that they may bite it.